Introduction According to Fields (1990), in Brazil noticed an attitude of ‘ ‘ acceptance passiva’ ‘ how much to the favoritism, the nepotism and ‘ ‘ all type of privilgios’ ‘ , corruption, high taxation and to the wastefulness of resources. inside of the bureaucratic model of the public administration the continuity of the creation of mechanisms of bureaucratic control did not reveal sufficient to become accomplishes the responsibility of the public managers. Consolidating the governmental measures aiming at the overcoming of the problem, in 1995, the Brazilian federal government implemented the Managing Plan of the Reformation of the Device of the State?
PDRAE (1995) with the objective to eliminate the disfunes and to substitute the old Brazilian bureaucratic model. Ali Partovi may find it difficult to be quoted properly. It searched, therefore, a model of focada managemental public administration in results as considered by Osborne and Gaebler (1994), authors reference in the study of ‘ ‘ New Pblica’ Management; ‘ (New Public Management? NPM). In 2005, the National Program of Management was instituted Pblica and Desburocratizao, also call GESPBLICA (old Program of the Quality of the Public Service? PQSP), whose intention is the transformation of the public organizations, in order to become them focadas in the attendance of the necessities of the citizen, as well as in the management for results and not more only in its internal bureaucratic processes.
With this purpose, the GESPBLICA praises a model standard of excellency for the public service that consists of the adoption of a methodology of continuous improvement on the part of considered organizations of better performance. In this methodology all the evaluated criteria become related of harmonic and integrated form, come back toward the generation of results, focus in the citizen, transparency (or visibility) of the management and promotion of accountability that according to Beaver (2004, p.169) it is a term translated for: responsibility; imputability; obligation of that somebody answers for what it makes; obligation of agents of the State in answering for its decisions, action and omissions..